SNAP-R FAQs - I have accepted the role of account administrator but I can’t change any of the users email addresses, reset passwords, or terminate accounts. Why?
For preexisting accounts, as an additional security measure, these three functions will not be available for the first two weeks from the date the initial account administrator role is filled. BIS wanted to make sure companies had enough time to correct rogue employees from claiming those rights and locking other users out of the system. If a password needs to be reset or accounts need to be terminated in the interim, contact the SNAP-R Help Desk via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.or phone at (202) 482-2227. Updates to email addresses will need to wait for the two weeks to pass, as the SNAP-R Help Desk does not have authority to update information due to system security measures.